Privacy Policy

Your privacy is important to us. Learn how we protect your data.

PDPA 2010 Compliant Last Updated: January 2025
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1. Introduction

Application Universe Sdn Bhd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, products, or visit our website.

We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws. This policy applies to all personal data processed by us, whether in electronic or physical form.

MSC Status Company: As an MSC Status Company since 2006, we maintain the highest standards of data protection and cybersecurity.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Identity Data: Name, username, title, date of birth, gender
  • Contact Data: Billing address, delivery address, email address, telephone numbers
  • Financial Data: Bank account details, payment card details (processed securely)
  • Transaction Data: Details about payments and services you have obtained from us
  • Technical Data: IP address, browser type, operating system, time zone settings
  • Profile Data: Username, purchases, preferences, feedback, survey responses
  • Usage Data: Information about how you use our website, products, and services
2.2 Information from Our Products

When you use our software products (MediaUniverse, STOP Systems, eSiteView), we may collect:

  • Usage statistics and performance data
  • Error reports and diagnostic information
  • User-generated content within the applications
  • System configuration information

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery
  • To provide and maintain our products and services
  • To process transactions and manage your account
  • To communicate with you about your account or services
  • To provide customer support and respond to inquiries
3.2 Improvement and Development
  • To improve our products, services, and user experience
  • To develop new features and functionality
  • To conduct research and analysis
  • To personalize your experience
3.3 Legal and Security
  • To comply with legal obligations
  • To protect our rights and property
  • To prevent fraud and ensure security
  • To enforce our terms and conditions

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

  • Cloud hosting providers (for data storage)
  • Payment processors (for transaction handling)
  • Professional advisors (lawyers, accountants, auditors)
4.2 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities, including:

  • Court orders or legal processes
  • Government or regulatory requests
  • Protection of our rights, property, or safety
4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protection.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Technical Measures
  • Encryption of data in transit and at rest
  • Secure servers and firewalls
  • Regular security audits
  • Access controls and authentication
Organizational Measures
  • Staff training on data protection
  • Confidentiality agreements
  • Limited access on need-to-know basis
  • Regular policy reviews

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • As long as we have an ongoing relationship with you
  • As required by applicable laws (e.g., tax, accounting requirements)
  • To establish, exercise, or defend legal claims
  • To comply with regulatory requirements

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under the Personal Data Protection Act 2010, you have the following rights:

You have the right to request access to your personal data that we hold.

You can request correction of inaccurate or incomplete personal data.

Where processing is based on consent, you may withdraw consent at any time.

You can request to limit the processing of your personal data for direct marketing.

To exercise any of these rights, please contact us using the contact information provided below. We may request verification of your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

8.1 Types of Cookies We Use
  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your preferences and settings
  • Security Cookies: Help detect and prevent security risks
8.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and parts of our website may no longer be fully accessible.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the new Privacy Policy on our website
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer
Application Universe Sdn Bhd

1-15, Jln Kajang Perdana 3, Kajang Perdana Avenue,
43000 Kajang, Selangor DE, Malaysia

03-8733 1734 / 1736

enquiry@applicationuniverse.com.my

Company Registration No: 724485-W

PDPA 2010 Compliance

This Privacy Policy has been prepared in accordance with the Malaysian Personal Data Protection Act 2010. We are committed to protecting your personal data and respecting your privacy rights under Malaysian law.